Valuvet Wellness

Valuvet Wellness is a small-animal veterinary clinic in Marysville, Ohio, located at 15560 US-36 East. It is described as treating dogs and cats. Public feedback includes both positive comments about professionalism and affordability and negative comments focused on communication and staff interactions.

Services

•Veterinary care for dogs and cats
•Muzzling was mentioned by a reviewer as being used during handling, with concerns about communication around the reason

Pricing

Pricing is not published; reviews describe costs as below average, though some reviewers raise concerns about a money-focused approach.

People

No veterinarians or staff members are named in available recent review text; one reviewer refers to an owner without providing a name.

Reviews

Valuvet Wellness has a 4.4/5 Google rating from 190 reviews. Recent written feedback includes praise for being professional and good with dogs, with one reviewer specifically noting low cost. Critical reviews describe poor communication (including around use of a muzzle), rude or unprofessional behavior from clinical staff, and dissatisfaction with how negative feedback was handled publicly; some reviewers also mention an abrupt closing or state they believed the clinic was no longer operating at the time of their comments.

Reviews for Valuvet Wellness

Note: Showing the 5 most recent Google reviews out of 190 we track in total. Recent reviews may not be representative of overall sentiment.

Teresa Ellis - Berman

3 years ago

Very good with my pups and very professional. And at a low cost. Couldn't ask for any better.

Carey Fleischer

3 years ago

A N

3 years ago

It was clear that they just wanted money. Didn't have a lot of regard for their patients. Muzzled my dog when we were not communicated with as to why, and when we were visibly upset about this, they didn't bother to explain or help settle our fears in the slightest. I completely understand the reasons for muzzles, but you’d think they would try to explain themselves and help us out maybe? but no. I am in the medical field and my husband works customer service, this is just not how you treat your patients and customers and their families. It is also insanely disturbing and disheartening how they discredit every single person who writes a negative review on here. There is more respect when you own up to mistakes or simply just say "We are sorry, we will work on this, and we hope your next experience with us is better" instead of trying to disprove, discredit, and invalidate all of our feelings. I'm sure there will be a many paragraphed response to this doing exactly that, but remember that our pets are our family, not just your business and your money. All the best.

Joseph Thompson

3 years ago

This place was the worst and I’m glad they are no longer in business; I have never met such a rude, arrogant, and overall unprofessional staff. The desk workers were okay, but the actual certified staff needs to be retrained. It is not my fault PPE was mandated, so I don’t need to hear you complain about wearing it. The vet also doesn’t need to belittle people because normal people don’t know as much as the vet.(Didn’t happen to me, but I heard the vet in the next room making fun of an older lady, because she asked about tick medication). I went here at least 5 times and I dreaded every time I had to go to this place. When I left the last time I hoped they would close, because I did not appreciate their attitudes.

Kelliegh Stewart

3 years ago

I was upset about the abrupt closing but now I'm furious at how (what I assume) the owner is addressing me on her Facebook after I left a review. She has gone to my profile and started attacking me in her comments. Closing without notice was unprofessional but attacking clients who leave negative reviews is toxic. Avoid all her locations. I wish I could post screenshots of my slander. I sure you I was appropriate. The owner was just being toxic and I've made reasonable attempts to contact all business review services as well as the AVMA.