Banfield Pet Hospital

Banfield Pet Hospital in Upper Arlington, Ohio is a small-animal clinic that treats dogs and cats. On Google, it is rated 4.1/5 from 193 reviews. Recent written feedback includes concerns about communication, scheduling policies, and administrative handling of plan changes or cancellations.

Services

•Veterinary care for dogs and cats
•Appointments with a stated 30-minute appointment policy (as described in reviews)
•Rabies vaccination paperwork (mentioned in a review in the context of travel documentation)
•Medication management for a reactive dog (mentioned in a review)

Pricing

No published pricing information is available for this clinic.

People

No veterinarians or staff members are named in the recent reviews.

Reviews

Banfield Pet Hospital has a 4.1/5 Google rating from 193 reviews. Recent comments describe frustration with plan cancellation or account changes, inconsistent enforcement of appointment-length policies, and long waits compared with scheduled times. Other themes include dissatisfaction with front-desk communication, pets being taken to the back for exams despite requests for in-room exams, and concerns about knowledge and completeness of travel-related vaccination documentation; one review notes the people are nice, and another is a brief positive rating without details.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 193 we track in total. Recent reviews may not be representative of overall sentiment.

Toni Hunter

4 days ago

Don’t go to Banfield. My former roommate and I are having a difficult time trying to cancel a plan because it’s under my name but when we tried to split it so that she would have her own account, we got the run around and no clear answers and she can’t cancel her plan but I have no access to her things, it’s been 5 years of this and no real solutions except finger pointing to the other person . It’s a complete scam and I would not recommend it

Zulymar Fernandez

1 week ago

Very disappointed with today's visit. I scheduled appointments for both of my dogs but was told I had to choose which one would be seen because of the 30-minute appointment policy, even though they have been seen together before. What was most frustrating was the lack of effort and empathy by the front desk rep (on 7/12/26) to offer alternatives solutions since I was already there with both dogs. She didn't checked with the veterinarian before me making the decision to leave. If the 30-minute policy is truly enforced, it should work both ways. I've waited 20–45 minutes past my appointment time on previous visits. Both of my dogs have been seeing at the same time before, I also request in-room exams, yet my dogs are still taken to the back to complete their exam. Poor communication, inconsistent policies, and disappointing customer service in this office. Re train your staff, some people are making an effort to care for their pets when their working scheduled is limited!

Heather Spurrill

3 weeks ago

The people are nice but if you travel and need specific documentation they are simply not knowledgeable about that. Vet signatures may or may not be on rabies vaccination paperwork as required for travel. Also have a reactive dog and were providing an extremely low dosage of medications and didn't adjust it last time I went in and had followed instructions. Upper Arlington Pet Hospital is right by them and much more knowledgeable.

Xylvia Francis

1 month ago

ALYSIA JOHNSON

1 month ago

My dog hates going