River Square Animal Hospital

River Square Animal Hospital is a small-animal veterinary clinic in Rocky River, Ohio, located at 19855 Detroit Rd. The clinic treats dogs and cats. Google reviews describe a mix of long-term client relationships and positive experiences with routine and urgent visits, alongside some complaints about cost, communication, and handling of more complex medical cases.

Services

•Veterinary care for dogs and cats
•Routine wellness care mentioned in reviews (including vaccinations)
•Same-day or urgent appointments described in reviews (being squeezed in for time-sensitive concerns)
•Evaluation and treatment for illness signs such as coughing/possible respiratory infection (medication discussed in a review)
•Care for urinary concerns (blood in urine described in a review)
•Ongoing management for chronic conditions discussed in reviews (diabetes/insulin dosing experience noted by one reviewer)
•Quality-of-life focused care for elderly pets mentioned in reviews
•A first-visit-free option tied to an APL adoption was mentioned by one reviewer

Pricing

No published pricing information is available for this clinic.

People

Reviews mention Dr. Mach, Dr. Lisa, and a receptionist named Christine.

Reviews

River Square Animal Hospital has a 4.2/5 rating on Google from 86 reviews. Recent comments include praise for compassionate care, calm handling by assistants/techs, cleanliness, and accommodating urgent scheduling; one reviewer also described the clinic as affordable. Critical feedback includes concerns about a perceived lack of testing before prescribing medication, an unfriendly front-desk interaction, and one account describing a poor outcome related to diabetes management and the need for specialty-level care.

Reviews for River Square Animal Hospital

Note: Showing the 5 most recent Google reviews out of 86 we track in total. Recent reviews may not be representative of overall sentiment.

kimberly neldon

6 months ago

Everyone here is really amazing. I've been taking my pets here for many many years.

Lisa

7 months ago

I adopted a dog from the APL and only went here because the first visit was free. They were on a list of vets you could go to for your first visit. Big mistake. I have a toy golden doodle and was told by the APL to use a harness or else they will cough with a collar leash. I was in a rush that day and used the collar. So he was coughing a little bit and Dr. Mach decided he had a respiratory infection without doing any test at all even though I explained he usually doesn’t cough with the harness. So at least Dr. Mach could charge me 50 bucks for medication he did not need. I can see why they volunteer themselves to be on that “first visit free” list trying to initially come off like the type that wants to do a favor for a poor rescue.… The trick is to get your foot in the door and then they can wring you dry if you are naive. Dr. Mach wanted to give him vaccinations that the APL charges a small percentage for the same shots. So yeah lol Pass! Upon checkout Christine the shrill receptionist told me that he needed these shots and to get them scheduled, but I told her I’m going to the APL for them because they’re cheaper and exactly the same and I had sensed that I had just been played for the respiratory medication my dog did not need bc I’m not stupid and can see through their business practices. She snapped at me “ok fine go to them.” Christine dear sorry you’re underpaid and your dreams never came true and now you hate your life, but don’t take it out on me. Not sure why you have a receptionist who is supposed to kindly greet people this foul mouthed and bad tempered running your facility but birds of a feather flock together, and if they found a decent person as their receptionist she wouldn’t gel with the rest of the staff if you catch my drift. Take my advice don’t go here. There are money hungry and miserable. Plenty of other veterinarians who are actually in it to care for your precious fur babies and not turning a quick buck and will not direct their misery towards the customer from the unevolved receptionist to the greedy veterinarian who worships Mammon Our pets cannot advocate or defend themselves and that’s where we need to step in between them and predators.

Jennifer Forestall

8 months ago

Friday we noticed our pug was peeing blood. We called around trying to find a vet to get her in right away last minute because our current one was not available. We are so grateful my brother in law recommended them and they didnt hesitate to squeeze her in last minute even though we had never been there before. Everyone was great from the front desk to the vet and vet techs. Very nice place, clean, and affordable. Highly recommend them.

Jasser Cerda

Carson Tompkins

We've been seeing Dr. Lisa for years with 4 different animals, cats and a dog, and she has always been compassionate, helpful, and dedicated to our animals quality of life. I have an elderly cat and she is happy to focus on keeping her comfortable rather than trying to extend her life unnecessarily. The vet assistants are all wonderful. They have no trouble remaining calm with panicking animals and are so gentle. And the receptionist are helpful and will work to squeeze you in for urgent appointments. The only thing I would not recommend them for is specialty care. We had a cat diagnosed with diabetes and despite carefully following the dosing instructions for her insulin the dose itself was far enough off that she went into DKA and needed to be put down soon after. I believe everyone at this office thought they had it under control and were keeping her managed but the emergency vet we eventually saw told us problems like this should be immediately referred out to a specialist. Had we known we would have moved her care. Over all this is a great vets office where I'm happy to bring my animals for routine care and trust they'll be well cared for.